Misc / General System -> Date / time conditionals in e-mail templates

limbo

We would like to be able to send a different auto-response out after hours.

This would allow us to put a tag into the response telling them that the office is closed and give them our hours, but the ticket has been created and we will check it out when we get back.

suse · 28-06-2007, 02:05 PM

No reply? I think it is a good idea, should be very useful.

Siora · 28-06-2007, 02:10 PM

I like the idea as well.

craigbrass · 28-06-2007, 02:50 PM

Totally agree with this. Would be cool.

You should be able to do this pretty easily with templates actually. You just need a way of saying something like the following :-
{If Time is between 10AM and 4PM, show this}
It is currently office time. You should get a response within 2 hours.
{else}
We are currently out of the office. You will get a response as soon as our office reopens.

If you need this urgently, I suggest you contact SoftAir.

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limbo Offline New Member Posts: 22 Join Date: Jun 2005	System -> Date / time conditionals in e-mail templates - 27-06-2007, 08:57 PM We would like to be able to send a different auto-response out after hours. This would allow us to put a tag into the response telling them that the office is closed and give them our hours, but the ticket has been created and we will check it out when we get back.

suse Offline New Member Posts: 1 Join Date: Jun 2007	28-06-2007, 02:05 PM No reply? I think it is a good idea, should be very useful. software review

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	28-06-2007, 02:10 PM I like the idea as well. Siora Solutions Inc. www.sioraIT.com