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  (#1) Old
Mark Worsnop Offline
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Posts: 36
Join Date: Dec 2006
Teamwork - 22-12-2006, 02:37 PM

I can see that teamwork can have events and tasks. But what good does this do with out all of the tracking like you can track a ticket?

If I use this section to assign tasks to people there isn't the alert functions or anything like that that goes with it.

Is this just for reference only?

Did I miss something?
   
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  (#2) Old
Mahesh Slaria Offline
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Posts: 183
Join Date: Jul 2006
23-12-2006, 05:30 AM

Hi,

Teamwork is just for tasks reference and not have any kind of ticket tracking right now, But we are developing new features for Teamwork.

You can email features to me at mahesh.slaria AT kayako.com that you want to look into teamwork.

Thanks.

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John Haugeland Offline
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Location: Idaho
16-09-2008, 12:57 AM

I am rebuilding Teamwork v4, and both of these concerns are now being taken into consideration.

With regards to point 2, I will be setting up alert emails for near-due, due and overdue; is that enough?

With regards to point 1, what sort of tracking would be helpful?

I have requested clarification from the customer in private message, but further opinions on these matters would be appreciated from all.


John Haugeland (john.haugeland ]at[ kayako.com)
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