UNKNOWN Ticket replies -> Ability to send out <pre></pre> formatted code without tag strip

[NC Software]

I cannot send XML information in the body of my outgoing message, it is parsed out, stripped!

For example, I am trying to explain to someone information to put in their web.config file for their asp.net web site, such as:

<appSettings>
<add key="info" value="info" />
</appSettings>

But I have to instead put this in a text file and include it as an attachment.

Why are we removing this in an outbound (staff reply) e-mail?

[linugen]

I have the exact same problem. I'm not sure if it's parsed out on purpose or just interpreted incorrectly. It definitely is a nuisance when trying to explain something to the customer. I tried using <PRE></PRE> tags hoping it would sort things out, but unfortunately it didn't.

Perhaps Kayako could implement support for the <PRE> tags or provide something like BBCodes [ CODE][/CODE ] tags.