Ticket Status Per Deperment

ganesh.rao · **Ticket Status Per Deperment -** 27-02-2008, 11:27 PM

Hello,

That would be nice, if there could be away to assign ticket status on a per department basis.

For technical support there could be numerous status where as for the sales or billing department, just a few.

Making ticket status global makes it a more cluttered help desk.

Any views?

--
Ganesh

ganesh.rao · 05-03-2008, 08:08 AM

No one likes it or needs it?

**Jamie Edwards** · 05-03-2008, 08:26 AM

Hi Ganesh,

This is already possible, under the properties of the statuses (admincp -> Tickets -> Manage Statuses)

ncookperson

The current implementation that allows you to limit which department a status is shown in limits a Status (IE: Open) so either it has to be shown in all departments or only one. We would like to be able to use a Status in multiple departments, but not all.

Ana · **Me too! -** 04-09-2008, 03:05 AM

I agree!

I need this feature too.

This should be like the "Ticket Status Association" in:

Admin CP >> Tickets >> Service Level Agreements >> Edit

Where is used a selection box for choose multiple options.

This makes more sense.

**Jamie Edwards** · 04-09-2008, 10:11 AM

Reopened

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ganesh.rao Offline Member Posts: 32 Join Date: Sep 2007 Location: Bangalore, India	05-03-2008, 08:08 AM No one likes it or needs it? *█ Remember there are no such thing as stupid questions, just stupid ----ing* people! █ Infinite Technologies - Offshore Web Hosting - http://www.infinitetech.in █ Offshore Shared Web Hosting \| Offshore VPS Hosting \| Offshore Dedicated Server █ Call Us Now: +91.991-6971255 \| +91.802.5225171**

ncookperson Offline New Member Posts: 1 Join Date: Apr 2008	Current implementation doesn't allow the same Status in Multiple Departments - 28-04-2008, 09:19 AM The current implementation that allows you to limit which department a status is shown in limits a Status (IE: Open) so either it has to be shown in all departments or only one. We would like to be able to use a Status in multiple departments, but not all.

Ana Offline New Member Posts: 1 Join Date: Jan 2006	Me too! - 04-09-2008, 03:05 AM I agree! I need this feature too. This should be like the "Ticket Status Association" in: Admin CP >> Tickets >> Service Level Agreements >> Edit Where is used a selection box for choose multiple options. This makes more sense.