Tickets Ticket views -> Remove CC users from this view

eger · **Ticket views -> Remove CC users from this view -** 06-04-2006, 12:14 AM

I know there is a bug open for the CC user. I was wondering if at the same time we can get the remove icons added to the post reply email options button also. I'd like to be able to remove recipients from the post reply, rather than having to goto edit, remove them, then go back and re-type the message I already typed after realizing I want to remove a recipient.

tommy · 06-04-2006, 02:15 AM

Eger,

I would like to see a remove CC button next to the CC(s) added to the recipient list also. In the meantime, you can save what you typed by selecting 'Save as Draft' before selecting the Edit tab. After finishing the removal of the CC, just re-click on Post Reply and your previous work is restored.

nickm · 13-04-2006, 07:36 PM

Ditto here.

vinny · **How to remove CC user please? -** 01-12-2006, 03:51 AM

When a client replies, sometimes they CC other Teams in my company (for no good reason) - which sucks because then it creates new tickets. How do I delete the CC users without deleting the Conversation?!

Thanks

eger · 01-12-2006, 04:00 AM

What you need to do is save the draft, go back to the ticket, click the 'Edit' tab. From here you will see the same CC User list with one exception, a little trash can icon to the right of the address.

Wish this icon was right in the post reply or any other tab showing the additional users.

jimmyneu · 31-07-2007, 08:29 PM

Has this been fixed in a new version yet?

eger · 01-08-2007, 02:54 AM

Nope, still not available

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tommy Offline Member Posts: 36 Join Date: Oct 2005 Location: Boulder, CO USA	06-04-2006, 02:15 AM Eger, I would like to see a remove CC button next to the CC(s) added to the recipient list also. In the meantime, you can save what you typed by selecting 'Save as Draft' before selecting the Edit tab. After finishing the removal of the CC, just re-click on Post Reply and your previous work is restored. Cheers, Tom

nickm Offline New Member Posts: 27 Join Date: Feb 2006	13-04-2006, 07:36 PM Ditto here.

eger Offline Member Posts: 126 Join Date: Jul 2004	01-12-2006, 04:00 AM What you need to do is save the draft, go back to the ticket, click the 'Edit' tab. From here you will see the same CC User list with one exception, a little trash can icon to the right of the address. Wish this icon was right in the post reply or any other tab showing the additional users.

jimmyneu Offline New Member Posts: 17 Join Date: Nov 2006	31-07-2007, 08:29 PM Has this been fixed in a new version yet?

eger Offline Member Posts: 126 Join Date: Jul 2004	01-08-2007, 02:54 AM Nope, still not available