Tickets Ability to add queue prefix for ticket submissions via support centre

(#1)

Jamie Edwards Offline

Operations Manager

Posts: 5,429

Join Date: Jan 2006

Location: United Kingdom

Ability to add queue prefix for ticket submissions via support centre - 26-09-2007, 12:25 PM

Posted on behalf of a client.

Quote:

This is possible to define Prefix that will be automatically populated in the e-mail sent to a customer (Queue Subject Prefix in Insert E-mail Queue). The option is available for tickets sent by e-mail. Please add the possibility to insert a prefix to the Subject line if a customer registered a ticket in the web interface

Jamie Edwards (jamie.edwards ]at[ kayako.com)
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centre, prefix, queue, submissions, support, ticket

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