Tickets Tickets -> Ability to link tickets together in some way

rrnworks

A way to group or link 'similar' tickets together (parent / child relationship) as opposed to merge. Or is there another suggested method to accomplish the same goal?

An example for use would be to link all tickets related to one problem but require individual responses. Another example would be for a project that has one master ticket but many subtask tickets.

Thanks!
Chris

PeteV · 17-09-2007, 07:04 AM

We have a similar situation, where a project spins off into different sub-tasks.

Similarly, it would be neat to be able to hyperlink different Tickets together (for example, See Also).

supportskins · 17-09-2007, 08:15 AM

I do not believe this is possible in the existing version. You can post a feature request for the same under the Feature Request section of the forums.

PeteV · 17-09-2007, 04:15 PM

Also, a copy / duplicate / clone Ticket feature would be nice, when a single Ticket submission actually contains multiple Tickets, or when a Ticket branches off.

Biek · 14-05-2008, 07:32 AM

I would very much like to see this function implemented too.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Tickets -> Ability to set time and date in due time	Jamie Edwards	Wont Implement / Already Implemented	1	18-08-2008 10:50 PM
Custom Fields Staff CP > Tickets > Manage Tickets > Edit > Link With Custom Field Group	PeteV	Will Implement (V3)	1	06-08-2008 05:59 PM
UNKNOWN Downloads -> Integrate -> Ability to link to download from dropdown to kb articles	KB1	Feature Requests	2	23-05-2008 02:45 AM
Tickets Tickets -> Print -> Ability to customize print vew, template and information	KPotter	Feature Requests	4	15-01-2008 06:16 PM
Tickets Ability to add queue prefix for ticket submissions via support centre	Jamie Edwards	Feature Requests	0	26-09-2007 12:25 PM

PeteV Offline Member Posts: 203 Join Date: Jul 2007	17-09-2007, 07:04 AM We have a similar situation, where a project spins off into different sub-tasks. Similarly, it would be neat to be able to hyperlink different Tickets together (for example, See Also). _____________________ PeteV eSupport hosted 3.11.01

PeteV Offline Member Posts: 203 Join Date: Jul 2007	17-09-2007, 04:15 PM Also, a copy / duplicate / clone Ticket feature would be nice, when a single Ticket submission actually contains multiple Tickets, or when a Ticket branches off. _____________________ PeteV eSupport hosted 3.11.01

Biek Offline New Member Posts: 5 Join Date: Apr 2008 Location: The Netherlands	14-05-2008, 07:32 AM I would very much like to see this function implemented too. Best regards, Lambiek Engelaar Quipment BV