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(#1)
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| Member Posts: 47 Join Date: Aug 2007 | Tickets -> Alerts -> E-mail entire groups -
10-09-2007, 10:05 AM
Heya everyone - I've discovered that alerts can only be created by individual users. As an admin, I think that it would be very handy if I could define alerts such as "email department on ticket assignment" or similar and enforce that for entire groups of staff. If others agree (and if I'm not missing something blindingly obvious), maybe we could get this in a future version? Cheers Lance |
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(#2)
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| Operations Manager  Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
10-09-2007, 11:08 AM
Hi Lance, I moved this into the feature requests forum. -------------------------------------------------------------------
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| >, alerts, entire, tickets |
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