Alerts Tickets > Alerts > Manage Alerts

[jetnet]

It would be nice if we could condition these alerts to our Business Hours. For example:

Create an alert to e-mail notify you if a new ticket is create, or a ticket is updated outside of regular business hours.

The reason I say this is, we created an alert to notify us of new tickets and new replys, which is great, but during business hours, I am sitting right here in front of my computer. My InstaAlert goes off, my Outlook goes off, my Blackberry goes off all at the same time. That is a little bit of overkill. All I want to know is, did a support customer open a ticket outside of regular business hours, and if so, notify someone so they can look into the problem.

Also, it would be nice (and this may already be in there, and I just have not found it) if I could say who gets those alerts. I do not want to notify my entire staff, just people who are suppose to be notified after hours.

[craigbrass]

+1 for this.

[quipment]

Me too