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(#1)
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| Member Posts: 33 Join Date: Apr 2004 | Autoresponder -> IRS results in ticket auto responder -
25-04-2007, 11:42 AM
I'd like to see this v2 feature make a re-appearance in v3, and that is when a ticket arrives via email the system can append relevant knowledgebase article links (derived using the IRS technology) to the autoresponder email. A simply on/off switch in the admin cp to control if you want this to happen or not. Thanks |
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(#2)
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| Senior Member  Posts: 3,680 Join Date: Aug 2006 Location: Mumbai, India |
25-04-2007, 11:59 AM
I believe Kayako is working on adding this feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member  Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada |
11-06-2007, 12:19 AM
I like this one. |
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(#4)
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| Member  Posts: 103 Join Date: Jan 2006 Location: Argentina |
26-06-2007, 11:04 PM
me too |
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(#5)
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| Member Posts: 99 Join Date: Jul 2006 |
27-06-2007, 01:53 AM
Yes Please add. This is very useful as users tend to skip the IRS. |
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| Tags |
| >, autoresponder, irs, responder, results, ticket |
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