Kayako logo
Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#1) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 522
Join Date: Dec 2005
Location: Sitting
Question E-mail options -> CC / BCC staff users - 17-05-2007, 12:42 PM

What if I want to BCC another staff member? When I click the binocular icon I can lookup address in either "Users" or "Contacts" but there is no option to BCC other staff members. Either we need a third node in the lookup for "Staff" or tell me how to BCC another staff member so they can oversee the communication in this ticket?


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#2) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,270
Join Date: Jan 2006
Location: United Kingdom
17-05-2007, 12:48 PM

Hi Neal,

Please keep feature requests in the Feature Requests forum. Good suggestion, noted.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • Submit bug reports here.
  • Submit support tickets via the members area.
  • Submit sales queries either via live chat or via e-mail.
  • There is no official ETA on Version 4.
  • This is not an official support forum - submit a support ticket.
   
Reply With Quote
Reply

Tags
>, bcc, options, staff

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to see all on-line staff users bardfor SupportSuite, eSupport and LiveResponse 4 01-08-2008 08:43 PM
Using Template Groups - A Tutorial Matthew How do I? 5 07-05-2008 10:37 AM
Is there a way for Unregistered Users to reply to responses sent from Staff CP staff? pik20b How do I? 1 21-02-2008 06:01 PM
How to see users online under staff CP? sqzdog How do I? 4 03-08-2007 01:40 PM
Staff / Admin / Users...?? Brent How do I? 7 19-05-2007 09:59 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46