Tickets Tickets -> Each department has own set of priorities

**Jamie Edwards** · **Tickets -> Each department has own set of priorities -** 26-09-2007, 12:22 PM

Posted on behalf of a client.

Quote:

We don’t use standard “High”, “Normal” and “Low” but more detailed definitions like «Critical Failure System», «Major Software Error», «Minor Software Error», «Service Request» and others. That will help customers to settle their requirements in more definite terms. That was an example of available priorities for technical support department. For sales department the range of priorities should be different (like “Trial Request», «Quotation Request» and others)

jpuff · 21-02-2008, 03:48 PM

I want/need this.

jpuff

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jpuff Offline Member Posts: 77 Join Date: Aug 2006	21-02-2008, 03:48 PM I want/need this. jpuff