Tickets Tickets -> Gmail style ticket view

[vinny]

I think this would be a cool new feature, like in Gmail. Perhaps controlled by AJAX? Thanks

[Racked Hosting]

Sounds interesting, please elaborate it. We can then make this a poll for a feature request.

[vinny]

I rustled this up really quickly. User can of course edit the CSS for the font size to get it even thinner, etc. Something like this...

GMAIL:

kayako_conversation_gmail.gif

KAYAKO AJAX:

kayako_conversation_ajax.gif

[Racked Hosting]

hmm.. I get your point. But this may not suit the system. We usually like to see the entire contents of a ticket.

[vinny]

Expand or Collapse ALL - preferences. My graphic is a crude mockup User or Admin can set what they want to see. After about 5-10 long-winded replies, scrolling becomes a monster.

[Racked Hosting]

Of course but that just adds to the bandwidth on both sides

[vinny]

I am under the impression AJAX would not tax the server? If the user has a choice, it's up to them to decide their bandwidth preferences.

[Racked Hosting]

Ok, open up a poll. Let's see if many are interested, they might consider this feature request.

[Giray]

It's true that the most recent post is the most sought after. But then again, that's what you see when you roll over the ticket icon so it's a duplication of sorts. I would say it's a good feature but not at the top of Kayako priorities. They have a long list of must do's to get done first, I think

[vinny]

Hi Giray! I agree, this is more on the "Wishlist" rather than a strict feature request - there are a ton of requests that are better for core mods

To comment on the OverLib rollover: Expand/Collapse or Hide/ShowAll would hypothetically use AJAX in 2 these areas - (1) Mange Tickets (full conversations) in Staff and (2) Ticket Conversations in Client (user-end).

I'm finding some Ticket conversations can get lengthy. The Overlib or rollover would only show stats -- while an AJAX Expand/Collapse will hopefully better manage ticket conversations to reduce scrolling. It also should allow user/staff/admin to jump-to date and only open what they wish to see...

Vin