Tickets Tickets -> Labels -> Label grouping

BigDawgRob · 01:23 PM

Hi,

We have quite a few labels. It would be much appreciated if you could group labels together in catagories. This would allow staff to drill-down through catagories to select/analyse labels.

For instance an IT helpdesk might have:

Network Issues
-- New account
-- Password reset
-- Permissions

Software Issues
-- Installation
-- Licensing
-- Training

Hardware Issues
-- New PC request
-- Hardware failure
-- Driver Issue

Hope other people agree

Rob

rrnworks · 17-09-2007, 05:33 AM

That sounds like a good idea. Are users able to select labels as well when they create a new ticket?

PeteV · 17-09-2007, 07:03 AM

that would be great

craigbrass · 17-09-2007, 09:38 AM

Yea, I definatly agree with this one. Keeps it neat and tidy.

Hawkwing · 17-09-2007, 10:31 AM

Have you made a feature request?
Any response from kayako on this?
I'd really like to see this as well.

craigbrass · 17-09-2007, 11:46 AM

It has been moved to the Feature Request board by one of the moderators so is in line for consideration. Kayako are planning to have a meeting to decide what will make it into V4 so once this has happened, feature requests will be moved to the "Will Implement" / "Won't Implement" sub-boards.

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rrnworks Offline Member Posts: 46 Join Date: Oct 2005	17-09-2007, 05:33 AM That sounds like a good idea. Are users able to select labels as well when they create a new ticket?

PeteV Offline Member Posts: 203 Join Date: Jul 2007	17-09-2007, 07:03 AM that would be great _____________________ PeteV eSupport hosted 3.11.01

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	17-09-2007, 09:38 AM Yea, I definatly agree with this one. Keeps it neat and tidy. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Hawkwing Offline Member Posts: 100 Join Date: Oct 2005	17-09-2007, 10:31 AM Have you made a feature request? Any response from kayako on this? I'd really like to see this as well.