Kayako logo
Feature Requests Have a feature request for SupportSuite, eSupport and LiveResponse? Post in here.

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#1) Old
caitlyntw Offline
Member
 
Posts: 99
Join Date: Jul 2006
Exclamation Mass action -> Option to Ban & Delete & Delete User Account - 16-02-2007, 04:06 AM

SupportSuite adds all incoming emails as a user. After this email ticket has been ban and deleted, the spammer's email still remains in the database as a user.

Can we change this?

When ban & delete, delete the user's record from the user table as well.
   
Reply With Quote
  (#2) Old
centuryperf Offline
New Member
 
Posts: 6
Join Date: Feb 2008
Location: Reno, NV
25-03-2008, 12:25 AM

Did this issue get addressed?

I also noticed that because I allow e-mail auto-register I end up with these banned spam bastards in my USER list. Every time I ban a user due to spam I still have to go in to the staff panel and manually delete the user.

Can we get a preference setting that offers "BANNED and DELETED" users to be removed from the User list?
   
Reply With Quote
  (#3) Old
Jamie Edwards Online
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,123
Join Date: Jan 2006
Location: United Kingdom
25-03-2008, 01:00 AM

Good idea, moved to the Feature Requests forum.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • New to the forum? New user's guide here.
  • Submit bug reports here.
  • Submit support tickets via the members area.
  • Submit sales queries either via live chat or via e-mail.
  • There is no official ETA on Version 4.
   
Reply With Quote
Reply

Tags
>, account, action, ban, delete, mass, option

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Tickets > Mass Actions > Better label interface for mass action menu PeteV Will Implement (V4) 2 10-12-2007 12:11 PM
Misc / General System -> More mass action actions like assign Aaron Feature Requests 0 05-12-2007 12:45 AM
Mass Delete or Ban does not work! wsani SupportSuite, eSupport and LiveResponse 5 23-11-2006 03:11 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46