Tickets Phone tickets / New tickets -> Ability to save draft

neald · **Phone tickets / New tickets -> Ability to save draft -** 30-08-2007, 11:43 AM

Currently ticket replies can be saved as draft messages.

The same should apply for new phone and email tickets.

Siora · 30-08-2007, 11:47 AM

I definately agree..its very easy to lose data especially when changing windows to go to a KB article.

**Jamie Edwards** · 20-08-2008, 11:17 AM

Will implement in V4.

Casey Rousseau · 27-08-2008, 06:27 PM

Definitely needed.

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neald Offline New Member Posts: 1 Join Date: Oct 2006	Phone tickets / New tickets -> Ability to save draft - 30-08-2007, 11:43 AM Currently ticket replies can be saved as draft messages. The same should apply for new phone and email tickets.

Siora Offline Member Posts: 1,300 Join Date: Apr 2007 Location: Toronto Canada	30-08-2007, 11:47 AM I definately agree..its very easy to lose data especially when changing windows to go to a KB article. Siora Solutions Inc. www.sioraIT.com

Jamie Edwards Offline Operations Manager Posts: 5,123 Join Date: Jan 2006 Location: United Kingdom	20-08-2008, 11:17 AM Will implement in V4. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.

Casey Rousseau Offline Member Posts: 52 Join Date: Aug 2008 Location: Connecticut, USA	27-08-2008, 06:27 PM Definitely needed. Casey Rousseau Prophesy Transportation Solutions, Inc.