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(#1)
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| Member Posts: 47 Join Date: Aug 2007 | Tickets -> Predefined Replies -> Permissions -
11-12-2007, 08:42 AM
Hey guys - Is it possible to limit predefined replies, either by department or staff group? I want our customer service group to have one group of responses and our communications department to have another. Currently I simply have different categories, but that's not an ideal solution. Thanks! Lance |
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(#2)
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| Operations Manager  Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
11-12-2007, 08:51 AM
Hi Lance, I am afraid this isn't possible. I think this would be good functionality, so I have moved it into the Feature Requests forum. -------------------------------------------------------------------
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