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  (#1) Old
KPotter Offline
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Posts: 64
Join Date: Dec 2003
Location: Basel, Switzerland
Tickets -> Print -> Ability to customize print vew, template and information - 15-08-2007, 03:09 PM

I would like to see a way to print more ticket information in a printable view on one page.

In addition to just the ticket ID and posts, I would also like to print out User Registration custom fields & ticket custom fields, notes, and sometimes audit trail with the ticket.

Perhaps an option to create multiple print views, with selectable fields?
   
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Jamie Edwards Offline
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Join Date: Jan 2006
Location: United Kingdom
10-12-2007, 12:45 AM

Expanded this request to cover ability to customize printed outputs.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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fivestarhost Offline
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Posts: 28
Join Date: Mar 2007
Location: Las Vegas
10-12-2007, 01:03 AM

Quote:
Originally Posted by KPotter View Post
I would like to see a way to print more ticket information in a printable view on one page.

In addition to just the ticket ID and posts, I would also like to print out User Registration custom fields & ticket custom fields, notes, and sometimes audit trail with the ticket.

Perhaps an option to create multiple print views, with selectable fields?

good one, i'm lookign for similar options
   
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AndyHCPS Offline
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Posts: 30
Join Date: Jul 2007
10-12-2007, 12:08 PM

This would be a great improvement to see implemented.
   
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  (#5) Old
jkapela Offline
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Posts: 1
Join Date: Sep 2007
15-01-2008, 06:16 PM

We added custom ticket fields like serial numbers and other device information when we get equipment from customers for servicing. Unfortunately we are unable to print this information so customer can have a receipt in hand. Ability to print custom fields information would be very handy.
   
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