Track all staff who visit audit log - not just who action them

joshuah

Dear All,

I believe that a feature which would be beneficial would be to have whenever a staff member looks at a ticket via the staff backend (even if they do not touch it at all) it should log this in the audit log for future reference'

What are your thoughts on this ?

jnet · 04-04-2008, 01:11 AM

good as an admin to can know who is watching a ticket and not replying

ecornet · 04-04-2008, 12:31 PM

don't know, audit logs can get pretty big on a ticket. Maybe have two versions of an audit, one filter for actions one for access or something along those lines

joshuah · 14-05-2008, 01:36 AM

i am very keen on seeing this feature soon...

thoughts?

craigbrass · 14-05-2008, 08:18 AM

+1 for this.

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joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	Track all staff who visit audit log - not just who action them - 03-04-2008, 09:50 PM Dear All, I believe that a feature which would be beneficial would be to have whenever a staff member looks at a ticket via the staff backend (even if they do not touch it at all) it should log this in the audit log for future reference' What are your thoughts on this ?

jnet Offline Member Posts: 462 Join Date: Mar 2008 SupportSuite Owned License	04-04-2008, 01:11 AM good as an admin to can know who is watching a ticket and not replying

ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	04-04-2008, 12:31 PM don't know, audit logs can get pretty big on a ticket. Maybe have two versions of an audit, one filter for actions one for access or something along those lines VoiceWay IP Telephony for Business and Residential

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	14-05-2008, 01:36 AM i am very keen on seeing this feature soon... thoughts?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-05-2008, 08:18 AM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger