Turn on and off rules/SLAs/escalations

amy.rosen · **Turn on and off rules/SLAs/escalations -** 20-05-2008, 08:43 PM

Instead of just having them exists or not exists have them so you can create one and mess around with it and if it needs to be edited, you can turn it off, edit it, and turn it back on

Siora · 20-05-2008, 09:26 PM

supportskins · 20-05-2008, 09:34 PM

I agree +1 for this.

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amy.rosen Offline New Member Posts: 11 Join Date: Apr 2008 SupportSuite Hosted License	Turn on and off rules/SLAs/escalations - 20-05-2008, 08:43 PM Instead of just having them exists or not exists have them so you can create one and mess around with it and if it needs to be edited, you can turn it off, edit it, and turn it back on

Siora Offline Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	20-05-2008, 09:26 PM +1 Mehul Siora Solutions Inc. www.sioraIT.com

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	20-05-2008, 09:34 PM I agree +1 for this. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/