Tickets "unmerge" or split accidentally merged tickets

jmcole · **"unmerge" or split accidentally merged tickets -** 22-09-2008, 11:17 PM

Hello,

We have had several cases where tickets are accidentally merged together and are unable to "unmerge" or split them at that point. Can we have the ability to split two or more merged tickets added to menu icons in the lower left corner of a ticket post?

Thanks,
Josh

craigbrass · 23-09-2008, 06:59 AM

Splitting tickets

supportskins · 23-09-2008, 11:43 AM

This very much is a needed feature!

tuckskip · 04-11-2008, 07:23 PM

yes, Please. We need to be able to undo a merge. It's simple common sense to have an UNDO option.

***John Haugeland*** · 04-11-2008, 10:52 PM

As the other thread clearly states, this is on the books for v4.

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jmcole Offline New Member Posts: 1 Join Date: Sep 2008	"unmerge" or split accidentally merged tickets - 22-09-2008, 11:17 PM Hello, We have had several cases where tickets are accidentally merged together and are unable to "unmerge" or split them at that point. Can we have the ability to split two or more merged tickets added to menu icons in the lower left corner of a ticket post? Thanks, Josh

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	23-09-2008, 06:59 AM Splitting tickets Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Online Senior Member Posts: 3,853 Join Date: Aug 2006 Location: Mumbai, India	23-09-2008, 11:43 AM This very much is a needed feature! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tuckskip Offline New Member Posts: 4 Join Date: Jul 2008	04-11-2008, 07:23 PM yes, Please. We need to be able to undo a merge. It's simple common sense to have an UNDO option.

*John Haugeland* Offline Developer Posts: 635 Join Date: Dec 2007 Location: Idaho	04-11-2008, 10:52 PM As the other thread clearly states, this is on the books for v4. John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.