User Ticket-View (End-User-Portal)

allcam · **User Ticket-View (End-User-Portal) -** 03-03-2008, 03:00 PM

Hello

if some user has much tickets, you lost the overview..

perhaps you can implement same like in staff

ticket tree "open", "on hold" and "closed"

craigbrass · 03-03-2008, 03:37 PM

Ah, customer ticket filtering and searching! Definatly a feature that is needed.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ticket view -> If user is unvalidated, show in a ticket raised by user	NC Software	Will Implement (V4)	2	29-04-2008 07:56 PM
Ticket list & Ticket view -> Show user's group (user group)	richm	Consideration Queue (V3)	4	26-10-2007 01:28 AM
How do I get user specific fields to show up in ticket view?	bmartindcs	How do I?	1	18-10-2007 07:13 AM
Adding notes? Ticket vs. User...	Brent	How do I?	5	16-05-2007 04:08 PM
Alerts for user edited ticket?	Nate_M	SupportSuite, eSupport and LiveResponse	0	17-10-2006 05:16 AM

allcam Offline Member Posts: 36 Join Date: Jun 2007	User Ticket-View (End-User-Portal) - 03-03-2008, 03:00 PM Hello if some user has much tickets, you lost the overview.. perhaps you can implement same like in staff ticket tree "open", "on hold" and "closed"

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	03-03-2008, 03:37 PM Ah, customer ticket filtering and searching! Definatly a feature that is needed. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger