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| Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia | Users -> Permissions -> To use certain priorities etc -
25-08-2006, 12:59 AM
Hey all, I'm not sure about everyone else, but within our helpdesk we have users setting the ticket status on most tickets as Critical. 99% of the time, they aren't , so it's up to the staff to change these settings when the ticket is lodged. What i was thinking is to make use of the users/groups functionality in the knowledgebase and add more options within the group settings. The main things would to be creating groups, adding users to the groups, and then applying restrictions to the group. Such things as: Priorities Departments I'm sure there's heaps more, let me know what you think. |
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