Tickets Rule for forcing a custom ticket id

[ppafford]

I have a lot of cron jobs that monitor systems for example: disk space.

If the disk space reaches over a limit raise a ticket in Kayako.

I would like the ability to force a ticket Id so it will create or reopen a ticket. this would allow me to keep track of certain issues that I would like to see the history on.

Thanks,
Phill Pafford

[jnet]

first of all please can you do me a favour how can I make a cront job
to check the hosting users disk limit and automatically open a ticket?

Thanks

+1 I think nice feature

[ppafford]

The attached is a perl script, save it with the .pl extension name.

I have only tested this on a Linux box, so Windows users might have some issues. Would be nice if any Windows users got it running and posted results + how they did it.

HOW TO SET UP THE SCRIPT:

1- Copy this code into a file on the Linux box
2- chmod 755 the file
3- open a cron file with this command: crontab -e
(You don't need to be root but make sure you can run cron jobs)
* cron - Wikipedia, the free encyclopedia if you need help with the cron timing
4- enter in the cron something like this
## Used to check the disk space and send an email to support if over 90%
0 1 * * * perl /path/to/checkDiskSpace.pl /

if you need to configure more than 1 disk then pass the disk location as a parameter.

EXAMPLE:
0 1 * * * perl /path/to/checkDiskSpace.pl / (Root Location)
0 1 * * * perl /path/to/checkDiskSpace.pl /DiskName (Second Disk)

5- Save the crontab file with this command :wq

If you need to edit the cron file again or would like to test with more times just use the crontab -e command again.