V4 Future Request: On ticket merge Keep ALL ticket ID's searchable and respondable

(#1)

ppafford Offline

Member

Posts: 56

Join Date: Jan 2008

SupportSuite

Owned License

phpinfo()

V4 Future Request: On ticket merge Keep ALL ticket ID's searchable and respondable - 15-04-2008, 05:53 PM

Hi,

I noticed when merging a ticket one of the ticket id's is lost.

This causes the lost ticket id not to be found when searching for the ticket.

Also if someone replies to the lost ticket id it does not append to the merged ticket.

Would like it to be added in the Audit log maybe and made searchable

« Global setting for 'Default Ticket Status When Replying' | Ticket searching.. »

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts vB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On

Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

Our three main products include: SupportSuite, eSupport and LiveResponse