How much work is going into Live Response from here on out?

[internut33]

I see a lot of room for improvement. Just curious if much more work is going to be while version 3.x is out?

How often are features that are suggested being implimented?

Some things that need to be done:

- # of Pages on visitors pane

- sorting corrected in time visited (sort from shortest to longest visit times works once you click it, but if a new visitor comes in it goes down to the bottom

- Widths / Column sizes are not remembered

- host address instead of IP in visitor pane

- time stamps on footprints page

- is or can online status be set to away when screen saver comes on?
Set to online when screen saver turned off

- Had a visitor in india - country stated germany or UK

- From another live chat service side by side with LiveResponse its not reporting visitors the same always.

Is there any chance some visitors are not showing up on the site for any reason?

[internut33]

The sort issue on visitor time at site is coming from when they're under a minute format is:

00:59

then goes to:

00:01:xx

So if the format always starts at:

00:00:01

it would work fine, i believe.

[internut33]

Any word on any new updates coming to live response app anytime soon?

[craigbrass]

Well I think new features will not come until version 4 and a release date for this has not been set nor will one be (Kayako don't give release dates to avoid disappointment).

[internut33]

Thats what I figured that version 4 was probably having all the new bells & whistles added into it.

Ah well guess I'll keep what I have now as I do love it but if kayako ever gets close to it i'll dump it as I do like how it ties into the whole system.