LiveChat on smartphone (Windows Mobile 5/6)

[gafana]

Considering the technology these days, we should be able to perform a live chat via our PDA phones and smartphones. I have a sprint mogul which has a decent sized QWERTY keyboard and I have full internet access. I use it for AIM, ICQ, and MSN messenger, and I could also use it to provide live tech support all day long and not just when Im at the office sitting at my computer.

As a standard, it should run on MS Windows Mobile 5/6. Future releases could include the Palm O/S.

[craigbrass]

Personally I wouldn't have a use for it but I know a lot of people will.

[supportskins]

Like Craig, I too would not use Live Support from the smart phone but we too get inquiries on if this would be possible. So I guess I would second, rather third this request.

[craigbrass]

I did think about network lag when replying but you can get WLM fine on it so op live help shouldn't be a problem.

[gafana]

Im able to ICQ people in Russia in real time with no problems. Phone technology is getting very good and I think a streamlined windows mobile version would be great!

Right now I believe enough people would love to have it and the demand will only increase as the technology of phones gets better and better.

[gafana]

Sooooo......we gonna make this happen?

Im reading/replying to tickets all day long via my cellphone and KayakoMobile...now just need to be able to live chat

[craigbrass]

I think it will require more users piping up to get something like this built.

[fivestarhost]

I will love to see it happen

[Digital Mayhem]

I am usually at my desktop which doesn't have livechat cause there isn't a mac version but when I am away would love to be able to use my cell phone for live chat but doubt they will make a iPhone version.

[Jamie Edwards]

A web application that can be used on the iPhone might be likely, at some point (or maybe by a community member), but it wouldn't be sensible to make an iPhone native application - such a tiny amount of people use them.

It would also be tricky to do this kind of thing on a mobile device; connections are intermittent and unstable on mobile devices - would you actually think it is usable once finding your chats drop if your signal goes down for a few seconds, and lose whoever you were chatting to?

Of course it is possible to use some caching techniques to buffer the messages when out of connectivity, but this renders a whole new bunch of problems.

Therefore, it is more sensible to look at some kind of web based interface for a mobile device for live chat, rather than feeding chat data between the device and the server directly - even then, you run into problems with JavaScript support... even on the iPhone.

[nibb]

I asked for this since 1 year.

It would no be usefull for me BUT VERY USEFULL!!!

I dont have a live anymore. Sitting all day in the office. Almost the whole world is taking the office on the go, Tickets reply is not enough.
Someone people dont see a use since they need to be on real PC to handle issue. But im sure 80% of Kayako users will say its a very usefull feature. 90% of things i reply on the chat are just answers. I dont need a PC for that.

Live Chat on the go would be a major Sales Boost for Kayako. Really !!!

[alaghaie]

Adding a feature like "Live Mobile Support" would allow Kayako to target an brand new segment of potential customers. In my opinion it would be a great move on Kayako's part since such a feature (in my opinion) fits perfectly with what Kayako Support Suite is all about - not to mention that a "Live Mobile Support + Helpdesk Support Suite" is not even available on the net.

Hurry and add it before the competition does

[nibb]

I bought a HTC TyN II.

This devil supports Messenger, Skype as well other softwares. It runs Windows Mobil 6 and i have a 3G connection all time on, so I think this be a must have from Kayako.

Making a livechat for PDAs is just moving where the competition is already there. IM, ICQ, MSN, most live systems have a PDA version. Oh yes, they are not support systems but many people use them for those also.

I basically disconnected to Kayako with a PDA. I dont want to turn to MSN or other livechat system. I want to use my fully Winapp on my PDA.

Please guys, this would be a such good product. We all agree that many people would buy this. Yes, developing this only for Iphone would no be smart, but Windows Mobile?
Windows mobile is the most run OS on any pda or phone so starting with it would be smart move. They could then start to develop the iphone or palm version if they like.

[Varun Shoor]

I think AJAX is the way to go for this. Its only about time till Microsoft releases the new IE version for Windows Mobile which supports AJAX in true sense just like Safari (on iPhone).

Regards,

Varun Shoor

[nibb]

Originally Posted by Varun Shoor

I think AJAX is the way to go for this. Its only about time till Microsoft releases the new IE version for Windows Mobile which supports AJAX in true sense just like Safari (on iPhone).

Regards,

Varun Shoor

What do you mean? A webbased live system that is accessed via the browser or that the application installed on the PDA should support ajax? I prefer a standalone PDA application that can be purchased.

I tested the Safari on Iphone. Its incredible, i could access all websites.

But on Windows Mobile you can install other Mobile or Pocket Navigators, you dont have to use IE mobile, you can download for example Opera mobile. Just not sure if supports ajax. What about Safari, the mobile version is just for the iphone?