More Manager permission options - Kayako Community Forums

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Jamie Edwards Offline

Operations Manager

Posts: 5,123

Join Date: Jan 2006

Location: United Kingdom

More Manager permission options - 20-07-2007, 07:27 PM

Original:

Quote:

A user set to a 'manager' level under a certain group can see all the tickets any user in that group has ever created.

They should not be able to see the tickets these users have created under different departments if those departments are assigned to specific template groups.

I believe it is better as an option or ability to select template groups

Jamie Edwards (jamie.edwards ]at[ kayako.com)
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