Option to disable visitor tracking on certain sites

vwh · **Option to disable visitor tracking on certain sites -** 19-08-2007, 06:24 PM

With my design there is no way for me to put kayako's online gifs and texts. So i've created my own image and put the link in so when a client clients live help the live help pops-up and a chat conversation is started.

Is there anyway in which I can put a piece of javascript in my site pages so I can see where my site visitors are?

Thanks

Brent · 19-08-2007, 06:43 PM

If you are talking about tracking clients vs. chatting with them - yes this is possible..

The code is in your staff admin area - LIVE SUPPORT - TAG GENERATOR - VISITOR TRACKING

vwh · 19-08-2007, 06:52 PM

Quote:

Originally Posted by Brent

If you are talking about tracking clients vs. chatting with them - yes this is possible..

The code is in your staff admin area - LIVE SUPPORT - TAG GENERATOR - VISITOR TRACKING

Hi thanks for your reply but it says the following;

Quote:

Copy this HTML Code to all the locations that you wish to track your visitors from. This HTML Code will print an Online or Offline status image automatically depending upon the status of Staff Members.

I dont want an image to be used.

**Jamie Edwards** · 19-08-2007, 06:53 PM

This seems to be a mistake in the description, the visitor tracking code will not display an image.

vwh · 19-08-2007, 07:02 PM

OK thank you Jamie, I'll test it in one page and see what happens

vwh · 19-08-2007, 07:08 PM

I've put it in between <head></head> and it seems to work fine. Is this the best place to put it in my site pages?

**Jamie Edwards** · 19-08-2007, 07:53 PM

Yes, this is a good place. Some also prefer (especially when linking to the support desk hosted on a different server) placing the code just before the end of the page - thus reducing the loading time the user has to go through before the page renders.

We use this technique on this site with Google Analytics code, which can sometimes be fairly slow to load during busy periods.

ginger22 · 31-08-2007, 09:04 AM

Quote:

Originally Posted by vwh

With my design there is no way for me to put kayako's online gifs and texts. So i've created my own image and put the link in so when a client clients live help the live help pops-up and a chat conversation is started.

Is there anyway in which I can put a piece of javascript in my site pages so I can see where my site visitors are?

Thanks

Hello! I have another problem - I want to disable visitors and text link only. Can you give me your html-code?

**Jamie Edwards** · 31-08-2007, 08:24 PM

Hi Ginger22,

Do you mean you wish to disable visitor tracking completely but still allow them to start chats? I am afraid this is not possible, but should be an option - I will move this thread to the feature requests forum for consideration.

ginger22 · 11-09-2007, 06:20 AM

Quote:

Originally Posted by Jamie Edwards

Hi Ginger22,

Do you mean you wish to disable visitor tracking completely but still allow them to start chats? I am afraid this is not possible, but should be an option - I will move this thread to the feature requests forum for consideration.

Yes!
Because, I think this is get a high load to our MySQL server.

craigbrass · 11-09-2007, 08:22 AM

Oh yea, that would be cool. The option is there for the other way around (visitor tracking only) so this should be available.

internut33 · 02-11-2007, 12:37 AM

ok the wording was mis-leading - glad i came upon this thread. the tracking only tags state it will still show an online/offline msg.

thx

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Brent Offline Member Posts: 124 Join Date: May 2006	19-08-2007, 06:43 PM If you are talking about tracking clients vs. chatting with them - yes this is possible.. The code is in your staff admin area - LIVE SUPPORT - TAG GENERATOR - VISITOR TRACKING KillerSurf Internet Services www.killersurf.net

vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	19-08-2007, 07:02 PM OK thank you Jamie, I'll test it in one page and see what happens

vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	19-08-2007, 07:08 PM I've put it in between <head></head> and it seems to work fine. Is this the best place to put it in my site pages?

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	11-09-2007, 08:22 AM Oh yea, that would be cool. The option is there for the other way around (visitor tracking only) so this should be available. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

internut33 Offline Member Posts: 231 Join Date: Apr 2004	02-11-2007, 12:37 AM ok the wording was mis-leading - glad i came upon this thread. the tracking only tags state it will still show an online/offline msg. thx -------------------------------------------- Love me an eSupport --------------------------------------------