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Feature Requests Have a feature request for the LiveResponse Client Application? Post in here.
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(#1)
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| Member Posts: 47 Join Date: Aug 2007 | Partial Chat Option -
04-09-2007, 01:42 PM
If this is a feature already, I haven't figured out how to do it... In the LiveResponse app for SupportSuite, staff members have the option to click on someone's name and initiate a chat. This is a great feature for instant messaging between our worldwide offices, but I would really like to have the capability to disable user chats. Our policy is likely going to be that there is no chatting between users and staff - only tickets - but the interoffice communication would be fantastic. Cheers, Lance |
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(#2)
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| Senior Member Posts: 5,254 Join Date: Jun 2005 Location: Cumbria, UK |
04-09-2007, 01:58 PM
Do you also want to be able to monitor clients on your website or are you not bothered about doing this? Icon Headquarters - Its Elixir - Web2Messenger |
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