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webcast_guy Offline
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Lightbulb Request Chat - Get Your Own Requests - 23-07-2007, 07:50 PM

We are noticing (and have had it confirmed by Kayako Live Support) that when a Staff Member uses a Proactive - Request a Chat, the resulting chat gets put into the Round Robin queue.

Is there a way (or could the functionality be added), to allow an Admin to configure an Own-Request option? So if the option is enabled for a Staff/Team/Department, that the the Staff Member receives the requested chat 100% of the time. If the option is disabled, then the chats would all go into the Round Robin Queue.

My request compliments this thread (visible proactive chat status).

Thanks.



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Last edited by webcast_guy; 23-07-2007 at 08:13 PM.
   
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Brent Offline
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24-07-2007, 12:24 AM

I will agree with this as multiple staff is a deal we are ust implementing and this would be an issue.....

I have other issues with proactive chat and the use of flash on the HTML site page where the flash will cover the chat request.. but thats another thread...


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craigbrass Offline
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24-07-2007, 09:14 AM

Totally agree with this.


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