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(#1)
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| New Member Posts: 8 Join Date: Jul 2007 |  Request Chat - Get Your Own Requests -
23-07-2007, 07:50 PM
We are noticing (and have had it confirmed by Kayako Live Support) that when a Staff Member uses a Proactive - Request a Chat, the resulting chat gets put into the Round Robin queue.  Is there a way (or could the functionality be added), to allow an Admin to configure an Own-Request option? So if the option is enabled for a Staff/Team/Department, that the the Staff Member receives the requested chat 100% of the time. If the option is disabled, then the chats would all go into the Round Robin Queue. My request compliments this thread (visible proactive chat status). Thanks. |
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(#2)
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| Member  Posts: 121 Join Date: May 2006 |
24-07-2007, 12:24 AM
I will agree with this as multiple staff is a deal we are ust implementing and this would be an issue..... I have other issues with proactive chat and the use of flash on the HTML site page where the flash will cover the chat request.. but thats another thread... |
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(#3)
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| Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK |
24-07-2007, 09:14 AM
Totally agree with this.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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