Sound Alerts

triplef · **Sound Alerts -** 20-07-2007, 06:02 PM

Would be nice to hear a ding when a ticket arrives.. like when live help people message..

so one wont have to press refresh eevery 5 minutes..

so configurable on/off in alerts.. like SMS/EMAIL/SOUND

and play file..

craigbrass · 20-07-2007, 07:02 PM

This is what InstaAlert is for *winks*

triplef · 12:24 AM

19.99$?

ill code the app myself..

guess i cant communications from the file encrypted as well.. hmmm

ok found a way.. how about i put a meta refresh on the tickets php and play a wav if anything in the js menus ?

why stop us from using this product.. its ok to charge for your efforts of the exe app.. but who says thats what we need ?

this kind of business model is only going to slow the spead , people i assume would already have contributed alot to this product if it wasnt for these dead ends..

craigbrass · 21-07-2007, 07:44 AM

There are two versions of IA. Free and Paid. Paid unlocks the ticket view.

triplef · 21-07-2007, 07:35 PM

ok so the latest upgrade is free till a key input ?

craigbrass · 21-07-2007, 08:10 PM

It is free unless you want to have it show each department and how many tickets are in each of the queues. Download the latest version at http://hotfix.kayako.com/instaalert/

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triplef Offline New Member Posts: 28 Join Date: Jul 2007	Sound Alerts - 20-07-2007, 06:02 PM Would be nice to hear a ding when a ticket arrives.. like when live help people message.. so one wont have to press refresh eevery 5 minutes.. so configurable on/off in alerts.. like SMS/EMAIL/SOUND and play file..

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	20-07-2007, 07:02 PM This is what InstaAlert is for winks Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	21-07-2007, 07:44 AM There are two versions of IA. Free and Paid. Paid unlocks the ticket view. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

triplef Offline New Member Posts: 28 Join Date: Jul 2007	21-07-2007, 07:35 PM ok so the latest upgrade is free till a key input ?

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	21-07-2007, 08:10 PM It is free unless you want to have it show each department and how many tickets are in each of the queues. Download the latest version at http://hotfix.kayako.com/instaalert/ Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger