Timestamps in live chat

Dr Yang · **Timestamps in live chat -** 15-11-2007, 09:01 AM

Is it possible to add timestamps to live chat?

craigbrass · 15-11-2007, 11:04 AM

How do you mean? Can you explain further please.

**bear** · 15-11-2007, 11:45 AM

I'd imagine they would like to see a timestamp next to each respose, similar to IM. I'd like that myself, with the option to have it visible or not, if possible. Like this:

Quote:

[18:16] Jan: :S
[18:17] Jan: Slow as heck here
[18:17] bear: Same. Another DDoS maybe?
[18:17] Jan: possibly
[18:18] bear: Getting really old.

Dr Yang · 15-11-2007, 11:51 AM

In live support chat history I can see the beginning of conversation and duration. Is it possible to add timestamps for every sent phrase.

Edit: yes, exactly like Mr. bear said.

craigbrass · 15-11-2007, 01:17 PM

Mr Bear eh?

Ah yea, I see what you mean now. In which case, hopefully one of the moderators will move this to feature requests for consideration.

**bear** · 15-11-2007, 02:25 PM

Mr. bear is my father.

Moved to feature requests. Will see if it goes to will implement, etc.

craigbrass · 15-11-2007, 03:02 PM

Thanks Bear!

Siora · 15-11-2007, 03:17 PM

I would support this...its good to see sometimes how long somone waits for a response whether it be the client waiting or staff waiting...good way to measure customer service.

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Dr Yang Offline New Member Posts: 23 Join Date: Nov 2007 SupportSuite Owned License	Timestamps in live chat - 15-11-2007, 09:01 AM Is it possible to add timestamps to live chat?

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-11-2007, 11:04 AM How do you mean? Can you explain further please. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Dr Yang Offline New Member Posts: 23 Join Date: Nov 2007 SupportSuite Owned License	15-11-2007, 11:51 AM In live support chat history I can see the beginning of conversation and duration. Is it possible to add timestamps for every sent phrase. Edit: yes, exactly like Mr. bear said.

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-11-2007, 01:17 PM Mr Bear eh? Ah yea, I see what you mean now. In which case, hopefully one of the moderators will move this to feature requests for consideration. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bear Offline Community Moderator Posts: 655 Join Date: Jan 2005 SupportSuite	15-11-2007, 02:25 PM Mr. bear is my father. Moved to feature requests. Will see if it goes to will implement, etc. ...read me...

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-11-2007, 03:02 PM Thanks Bear! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,250 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	15-11-2007, 03:17 PM I would support this...its good to see sometimes how long somone waits for a response whether it be the client waiting or staff waiting...good way to measure customer service. Mehul Siora Solutions Inc. www.sioraIT.com