 |
Feature Requests Have a feature request for the LiveResponse Client Application? Post in here.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| New Member Posts: 3 Join Date: Oct 2007 | Winapp Proactive Chat Feature Request -
02-10-2007, 11:07 PM
When visitors are on the site and a tech opts to 'proactively chat' with them, we know when they accept the dialogue, but never when they deny it. So - can we have the winapp client tell us when/if the visitor declines the chat request? Second, a feature to automatically 'proactive chat' after a certain period of time on the site (regardless of the page viewed) would be a nice option as well. Thanks, --Jake |
| |  |
|
(#2)
|
| Member  Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada |
02-10-2007, 11:20 PM
I would agree with this. I think its a great feature request. |
| | |
|
(#3)
|
| Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK |
03-10-2007, 09:11 AM
Oh yea, this would be a really good addition. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#4)
|
| New Member Posts: 7 Join Date: Apr 2007 | Automatic Chat -
15-06-2008, 01:34 AM
Hi, I don't know if this has been added as a feature yet but it would be great. I just switched from livePerson and they had the auto chat feature and it worked wonders. Have a popup appear with customised text asking the visitor if they would like any help etc. If they accpet it comes through as a chat request. Regards Mark |
| | |
|
(#5)
|
| Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK |
15-06-2008, 06:24 AM
It hasn't been implemented. I'd imagine earliest it will get implemented is V4. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#6)
|
| Operations Manager  Posts: 5,256 Join Date: Jan 2006 Location: United Kingdom |
15-06-2008, 11:29 AM
Hi there, I'll talk to Roger about this and see where we can place it. -------------------------------------------------------------------
|
| | |
|
| Tags |
| chat, feature, proactive, request, winapp |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Ability for client to gracefully leave a chat / cancel chat request | netFusion | Feature Requests | 19 | 19-07-2007 09:15 PM |
| Proactive Chat - Request Chat not working? | lucab | SupportSuite, eSupport and LiveResponse | 5 | 13-04-2006 01:28 AM |
| live request proactive chat change text? | Howard007 | SupportSuite, eSupport and LiveResponse | 0 | 06-02-2006 03:54 AM |
Linear Mode
