Suggestions and Feature Requests

[Ryan Lederman]

Just a reminder - we encourage you to post your thoughts about our applications. Good or bad, we'd like to know what you're thinking.

If you have a suggestion for improvement of an existing feature, or you've got some features in mind that you'd like to see in future builds, let us know by posting it in the associated forum!

We actively watch forums for precisely this thing, and it is very likely that if your suggestion or feature request is viable that we will implement it very soon.

The future features and usability of our applications depend greatly on your feedback, so don't be shy!

[platpat]

Hi Ryan,

I suggest a feature request for InstaAlert:

We have different departements and when our Staff gets an Instaalert (Popup Windows) we can see the ticket subject but not in which department the ticket goes. Would it be possible to show also the department to which the ticket has been designed in the popup window?

Thanks from a happy kayako supportsuite user

[Ryan Lederman]

platpat,

We've added the feature you requested. Look for it in the .81 CVS build soon.

Regards,

[christinasc]

Hi,

It would be nice to show escalations - esp overdue tickets on Instalert.

It may already do this but I haven't figured out how. Please let me know if it does.

[Ryan Lederman]

@christinasc,

I'm not quite sure exactly what you mean by this. Can you clarify?

[AKL-MFCU]

I think she means that in supportsuite you could set up the custom alerts and that instead of e-mailing or sms it would just pop up in your instaalert window.

[AKL-MFCU]

I want to recommend that you sell the instaalert liscense with the ability to be merged into supportsuite liveresponse- my staff do not like having two apps running on this as it can be confusing and if they click on an alert it opens an internet explorer window not their staff cp which they use when working with tickets. This just means they have to click "another button" to go through and they'd rather just have it all moved to the supportsuite side of things. I understand you want to keep the two applications seperate; but if you leave it that way for the "free version" but the purchased version merges the two, i think that would be top of the line and i would buy one for every staff member.

[chelsel]

When selecting a ticket queue from Instalert you should automatically be logged in and taken to that queue even if you do not presently have a browser open. This should at least be an option... I find that I have to login to a new browser session everytime I open the browser from Instalert... alternatively, if LiveResponse is running then the queue should open in LiveResponse (actually this is way better).

Thanks,
Cliff.

[alwaysweb]

Ryan, are you seriously asking for suggestion & feature requests ? How about you implement ANY of the simple fixes/feature suggestions I discussed back in July 2006 ?! I posted on forums and posted reports to "flyspray" (your bugzilla tracker system) and even messaged you on Instant Messenger... no response!

Please have a look at these:

1) Alert pop-ups blocking IE scrollbar... Move left? (posted 07/14/2006 AND sent in as bugzilla ID#1628)

2) Pop-up boxes also display client's Name and/or email? (posted 07/14/2006 AND sent in as bugzilla ID#1898)

3) Pop-up boxes "!" icon different for new vs reply to tickets (posted 07/19/2006 AND sent in as bugzilla ID#1629)

4) Clicking alerts go right to ticket, instead of login page? (posted 07/14/2006 AND sent in as bugzilla ID#1631)

[technophreak]

Would it please be possible for all Kayako applications to install Start menu shortcut in the same Main folder for the future. Or at least prompt for it.

Also, would it be possible for applications to be add-ons of a main application, this way I dont have 4 more extra icons in my system tray.

Thanks.

[chris.elenius]

I would like to suggest a feature that hides the departments for a user that it's not assigned to. Staff users should only be able to see the departments that they are assigned to while editing tickets. At this moment they can view all the departments, even though the departments are labeled as private. I can't start using the software before this feature is included.

[craigbrass]

Hmm, it works correctly for me. As you can see on http://www.craigbrass.net/personal/i...007-104640.jpg, I am not assigned to General and as you can see on http://www.craigbrass.net/personal/i...007-104610.jpg, General does not show.

[chris.elenius]

When you open a ticket for editing you can click on the department list and see all of the departments, even though the departments are not assigned to you.

[Siora]

Originally Posted by craigbrass

Hmm, it works correctly for me. As you can see on http://www.craigbrass.net/personal/i...007-104640.jpg, I am not assigned to General and as you can see on http://www.craigbrass.net/personal/i...007-104610.jpg, General does not show.

He mentions when editing a ticket not the list on the left. There have been many mentions of this bug and I think it was recently fixed if I am not mistaken.

[craigbrass]

Hmm, wrong board then. Should just be the SupportSuite one.