Sync on startup

mbeijen · 06:49 PM

I have been using the mobiles version of Kayako for a while now and love it!

The first thing I do, when I start it up, is to run the sync. I am assuming that everybody does this when starting up. So it would be nice if there is an option that you can make the mobile app, sync on startup by it self.

craigbrass · 19-06-2007, 08:29 AM

Totally agree with this. Hopefully we can get it included in the next version.

Chris Boulton · 19-06-2007, 08:37 AM

Thirded.

Only as long as it does it if there is an active connection - or there is an option to force that or not.

craigbrass · 19-06-2007, 08:44 AM

Thanks for moving it whoever did.

Options should be Sync on Startup :-
- Disabled
- Enabled when Active Internet Connection
- Enabled Regardless (used for dodgy WM devices that don't tell the machine if it has a connection or not)

**Digital Mayhem** · 19-06-2007, 02:39 PM

I would like to see this added as well.

Ryan Lederman · 21-06-2007, 05:11 PM

I've made a note for myself to include this in the next version.

craigbrass · 21-06-2007, 07:12 PM

Great. Thanks Ryan!

Ryan Lederman · 21-06-2007, 10:27 PM

I have implemented this feature and it will be available in the next release.

mbeijen · 21-06-2007, 10:30 PM

So 3 days from idea to implementation, that's pretty impressive !!!

I won't ask you when it will be released

craigbrass · 22-06-2007, 08:37 AM

That is impressive. Thanks Ryan!

computerhousecalls · **Auto Sync when updating ticket?? -** 12-09-2007, 12:27 PM

I do not see that the ticket auto syncs when a ticket has been updated. You can go through and make changes to multiple tickets, forget to sync, and it appears that nothing has been done. Then when you do sync the time stamp is based on the time that you synched, not the time that you did the updating to the ticket.

Am I missing something? If not, please add this to the feature request about syncs.

craigbrass · 12-09-2007, 12:33 PM

Try installing the latest version from http://hotfix.kayako.com/kayakomobile/wm5/

computerhousecalls · **Not auto sync with new hotfix -** 12-09-2007, 02:00 PM

I installed the following hotfix posted Aug 29, 2007...

Mobile Device CAB Installer: http://hotfix.kayako.com/kayakomobil...LE-3.1.0.2.cab

I added a reply and clicked update. It did not automatically sync.

Maybe I am missing something???

**Jamie Edwards** · 12-09-2007, 02:09 PM

The request here was Sync on startup, if I am not mistaken (and not automatically sync after each change).

craigbrass · 12-09-2007, 03:06 PM

Oh yea, thats right Jamie. computerhousecalls is asking for a totally different feature.

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craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	19-06-2007, 08:29 AM Totally agree with this. Hopefully we can get it included in the next version. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Chris Boulton Offline Member Posts: 135 Join Date: Jun 2003 Location: Sydney, Australia	19-06-2007, 08:37 AM Thirded. Only as long as it does it if there is an active connection - or there is an option to force that or not. Chris Boulton Interspire - Web Software Inspired by You

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	19-06-2007, 08:44 AM Thanks for moving it whoever did. Options should be Sync on Startup :- - Disabled - Enabled when Active Internet Connection - Enabled Regardless (used for dodgy WM devices that don't tell the machine if it has a connection or not) Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 831 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	19-06-2007, 02:39 PM I would like to see this added as well. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

Ryan Lederman Offline Chief Operating Officer Posts: 789 Join Date: May 2005 Location: Boise, Idaho	21-06-2007, 05:11 PM I've made a note for myself to include this in the next version. Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	21-06-2007, 07:12 PM Great. Thanks Ryan! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mbeijen Offline New Member Posts: 11 Join Date: Nov 2006 Location: The Woodlands SupportSuite Owned License	21-06-2007, 10:30 PM So 3 days from idea to implementation, that's pretty impressive !!! I won't ask you when it will be released

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	22-06-2007, 08:37 AM That is impressive. Thanks Ryan! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	12-09-2007, 12:33 PM Try installing the latest version from http://hotfix.kayako.com/kayakomobile/wm5/ Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

computerhousecalls Offline New Member Posts: 4 Join Date: May 2007 SupportSuite	Not auto sync with new hotfix - 12-09-2007, 02:00 PM I installed the following hotfix posted Aug 29, 2007... Mobile Device CAB Installer: http://hotfix.kayako.com/kayakomobil...LE-3.1.0.2.cab I added a reply and clicked update. It did not automatically sync. Maybe I am missing something???

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	12-09-2007, 03:06 PM Oh yea, thats right Jamie. computerhousecalls is asking for a totally different feature. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger