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(#1)
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| New Member Posts: 4 Join Date: May 2007 | Sync when updating ticket -
13-09-2007, 12:59 PM
It would be very beneficial that when you update a ticket that it will automatically sync. Right now, if you udpdate any ticket(s) and do not sync, none of the changes will appear for others to see and the time stamps will be the time the sync took place, not when the ticket was actually updated. Thanks! |
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(#2)
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| Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK |
13-09-2007, 01:01 PM
As in the other thread, I totally back this. I can imagine it would be easy to forget to sync a ticket at all leaving it waiting without this feature. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| Member Posts: 152 Join Date: Jun 2003 Location: Sydney, Australia |
13-09-2007, 01:13 PM
It should, however, be able to be disabled or only be performed if a network connection is detected - an active one. Part of the problem with this is I do a fair amount of ticket based work on my PDA and will soon be moving everything over to my new phone running WM6, which when roaming on another network & using GPRS would cost me an absolute fortune - so I'd like the ability for it to only be performed when a connection is present & not attempt to connect for itself? Either that or something to completely disable the functionality. |
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(#4)
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| Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK |
13-09-2007, 01:47 PM
Well two options then. One saying auto sync after ticket update and another saying only when internet connection is active.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#5)
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| New Member Posts: 17 Join Date: Sep 2007 |
20-09-2007, 09:26 PM
yes what a awesome idea
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| sync, ticket, updating |
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