9 days worth of tickets missing from interface after server move

[FinalMotive]

We recently moved servers, about 9 days ago. We had eSupport (I'm sorry, I don't remember what build) and had already begun having some minor "glitches" happen. After moving, we had multiple input fields disappear, functions become completely disabled and the like.

Last night one of our programmers replaced the old build with Support Suite 3.20.02 STABLE.

Suddenly, 9 days worth of tickets are gone from the support desk interface. They exist within the database, but do not exist within the support desk. I cannot find them within the support desk via search for ticketmaskid or through a direct link using the ticketid.

In addition, there seems to be a numbering issue with the assigned ticketid #s. For example, a ticket submitted 3 hours ago has the ticketid # of 18102 and can be viewed via (for example): http://www.domaindomaindomaindomain....ticketid=18102


But a ticket submitted prior to yesterday, but within the last 9 days has the ticketid # of 18418, and cannot be accessed via direct link like http://www.domaindomaindomaindomain....ticketid=18418 , even though it was submitted WELL BEFORE the above example which does work.

This same thing is true for all tickets submitted within that 9 day period of time. None of them can be accessed by searching for the ticketmaskid in the interface or by direct link to the ticketid. And numerically, they are a higher number than tickets submitted after them which can be accessed.

So what did we do wrong? Any ideas please?

Thanks!

[Jamie Edwards]

Hi there,

Please can you describe the process you went through to move the databases over?

[FinalMotive]

We just did a straight server to server transfer. We transfered via root the database over. I then updated the files on the new server with the newest esupport suite files and performed the upgraded through /setup.