Active Directory authentication/registration

[mdorn]

I have a couple of questions about how the internals of LoginShare for Active Directory work.

First, does SupportSuite query Active Directory every time a user logs in, or is their account imported in to the SupportSuite DB in accordance with some other method of tracking accounts?

Second, if I'm using Active Directory for authentication, is it possible for a user to self-register? And if so, does Support Suite put them into my Active Directory?

Thanks

Matt

[craigbrass]

Kayako imports the user in first time. It then checks every time to see if the password has updated updating itself accordingly.

Users who register with Kayako only do not get placed into Active Directory.