any manual for staff

jnet · **any manual for staff -** 05-04-2008, 04:28 AM

I wish there was a manual or flash tutorial I could give to my staff
another question the general manual for supportsuite do you have the microsoft version?
I need to at least be able to translate a part of it for my staff

thanks

craigbrass · 05-04-2008, 08:25 AM

Main manual is at Redirecting and covers the staff control panel.

jnet · 05-04-2008, 03:59 PM

yes thanks but I need the same thing in microsoft word because I need to translate inside the doc

**Jamie Edwards** · 05-04-2008, 04:02 PM

Hi jnet,

The source to the manuals is not available, I am afraid.

craigbrass · 05-04-2008, 05:59 PM

It is easy enough to convert it back into a word document. Many tools are available on the internet to do so.

Jamie: I see no harm in releasing the manual's source file for the purpose of translation utilising the images. After all, this could be done anyway using other tools. It isn't like your trying to prevent license bypass with the software.

jnet · 06-04-2008, 02:43 AM

yes I tried to convert it to doc and I did so but it is a mess, conversion can be perfect for such a long document, I have trouble arranging colums and fonts. perhaps I should use another tool

craigbrass · 06-04-2008, 09:13 AM

Exactly, the source needs releasing for this for the reasons I stated above. Jamie: Comments?

**Jamie Edwards** · 06-04-2008, 09:54 AM

Comments about what?

As above..

Quote:

Originally Posted by Jamie Edwards

Hi jnet,

The source to the manuals is not available, I am afraid.

Thanks,

craigbrass · 06-04-2008, 09:55 AM

What I said two posts up. There is no reason for it not to be available. It isn't like you are trying to enforce licence restrictions like with the software as I said...

**Jamie Edwards** · 06-04-2008, 10:04 AM

Quote:

Originally Posted by craigbrass

There is no reason for it not to be available. It isn't like you are trying to enforce licence restrictions like with the software as I said...

There is a reason; we don't wish to make the sources publicly available, which is sufficient.

@jnet; Good luck with making the translations. I am sorry we're unable to make the manual sources unavailable to you for translation. If you would like any advice on the production of the manuals, feel free to get in touch with me at my e-mail address below.

Thanks,

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jnet Offline Member Posts: 506 Join Date: Mar 2008	any manual for staff - 05-04-2008, 04:28 AM I wish there was a manual or flash tutorial I could give to my staff another question the general manual for supportsuite do you have the microsoft version? I need to at least be able to translate a part of it for my staff thanks

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	05-04-2008, 08:25 AM Main manual is at Redirecting and covers the staff control panel. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 506 Join Date: Mar 2008	05-04-2008, 03:59 PM yes thanks but I need the same thing in microsoft word because I need to translate inside the doc

jnet Offline Member Posts: 506 Join Date: Mar 2008	06-04-2008, 02:43 AM yes I tried to convert it to doc and I did so but it is a mess, conversion can be perfect for such a long document, I have trouble arranging colums and fonts. perhaps I should use another tool

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	06-04-2008, 09:13 AM Exactly, the source needs releasing for this for the reasons I stated above. Jamie: Comments? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	06-04-2008, 09:55 AM What I said two posts up. There is no reason for it not to be available. It isn't like you are trying to enforce licence restrictions like with the software as I said... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger