beating unwanted duplicate emails

[guser]

Hello,

Kayako version: 3.04.10
DirectAdmin: 1.28.1
Exim: 4.60

I'm using Kayako on shared linux hosting, running exim and DirectAdmin. It looks like when piping is configured I'm receiving duplicate emails for each single email sent to the pipe'd account. This seems to be a common problem:

eSupport piping: Double tickets
http://forums.kayako.com/showthread.php?t=3197
2 tickets on 1 mail
Duplicate Ticket and Replies
Another duplicate ticket problem

From looking at the mail parser logs, both mails always have the same message id and arrive within seconds of each other. Could you add functionality so that the admin could specify the amount of time to ignore incoming emails with the same message id... e.g.

2006 Nov 20, 12:19:41:01 - incoming email with message id: 1234 = ALLOW
2006 Nov 20, 12:19:42:16 - incoming email with message id: 1234 = DENY
2006 Nov 20, 12:21:50:14 - incoming email with message id: 4321 = ALLOW
2006 Nov 20, 12:21:50:42 - incoming email with message id: 4321 = DENY

It's not a fix, but it's a good work around???

Regards,
/guser

[Jamie Edwards]

Hi guser;

Have you tried this fix a user posted earlier?

Originally Posted by thuskey

I found my fix. I just needed to make sure that the pipe was called after spamassassin was done doing it's thing. "man qmail-local" if you want to understand the logic. Otherwise just edit the .qmail file and make sure the pipe to kayako comes after the spamassassin stuff.

my .qmail file:

| if [ -z "$SA" ]; then export SA=1; /usr/local/psa/bin/psa-spamc -u xxxxxxxx@creloaded.com -U /tmp/spamd_full.sock > spamcheck$$; if [ -s spamcheck$$ ]; then /var/qmail/bin/qmail-local "$USER" "$HOME" "$LOCAL" "" "" "$HOST" "$SENDER" "$DEFAULT" < spamcheck$$; retval=$?; rm -f spamcheck$$; [ $retval = 0 ] && exit 99; exit $retval; fi; rm -f spamcheck$$; fi # ACCEPT UCE
|/home/httpd/vhosts/creloaded.com/httpdocs/support/tickets/cli/index.php

[guser]

Hi JimpsEd,

I asked my hosting provider to do that, he did and there's still no change--duplicate emails :/

Thanks,
/guser