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(#1)
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| New Member Posts: 14 Join Date: Jan 2010 | Departmentid for Live Chat -
12-02-2010, 04:11 AM
Hoe do I find out what the departmentid is for live chat? I have 2 sites and cannot find out which department goes to which group? Savance, LLC - Help Desk Software By Kayako SupportSuite v3.60.04= |
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(#2)
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| Member  Posts: 47 Join Date: May 2009 |
07-05-2010, 12:45 PM
Quote:
You may check the template group associated with the live chat department from Admin CP > Departments > Manage Departments > Chose a department > Edit > Template Group > Customize. Also, the departments related to Live Chat must be assigned to staff member logged into the winapp (LiveResponse Client Application). You may verify the same at Admin CP > Staff > Manage Staff > Chose a staff member > Edit > Assigned Departments | |
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| departmentid, live, response |
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