eSupport v2.2 Beta (3) Available in Members Area

[Varun Shoor]

eSupport v2.2 Beta 3 is now available in your Members Area. All known bugs have been fixed and we have tested this thoroughly on our test systems, still we will leave a gap of 1 week before declaring this build as Stable and giving us time to fix any bugs that might crop up.

We have incorporated almost every feature that was requested in beta testing forum, Please use that forum to post any suggestions or report bugs in this build.

UPDATE: Some new issues have been discovered in this build so we will not recommend using this on live installations yet, please wait till final stable build expect to be released this coming week.

There will not be any more feature additions to this build.


UPGRADING INSTRUCTIONS
Upgrading from v2.1.x to v2.2 Beta 3

• IMPORTANT! Backup BOTH your Database (mysqldump) and your Files before proceeding, Remember even though it the code base is stable it is still a Beta!
• Replace all your existing files with the new ones in upload_zend directory
• REMOVE admin/setup.php
• Make sure BOTH your config.php AND key.php are in admin/ directory after you have replaced the files
• Upload the file "upgrade_v2.x_to_v2.php" from your upgrade/ directory over to admin/ directory and run it from your web browser
• Follow the steps, it should finish without any issues.
• Delete "upgrade_v2.x_to_v2.php" from your admin/ directory

Upgrading from v2.2 Beta 1 OR Beta 2 to v2.2 Beta 3

• IMPORTANT! Backup BOTH your Database (mysqldump) and your Files before proceeding, Remember even though it the code base is stable it is still a Beta!
• Replace all your existing files with the new ones in upload_zend directory
• REMOVE admin/setup.php
• Make sure BOTH your config.php AND key.php are in admin/ directory after you have replaced the files
• Upload the file "upgrade_v2.beta_to_v2.2.beta3.php" from your upgrade/ directory over to admin/ directory and run it from your web browser
• Follow the steps, it should finish without any issues.
• Delete "upgrade_v2.x_to_v2.php" from your admin/ directory

CHANGELOG:

• eSupport will not strip tags from text emails if WYSIWYG editor is disabled, you can now send emails with HTML tags or Code
  
• Client area authentication changed to Cookies, this should solve the issues on some client machines where PHP Failed to create sessions
  
• eSupport will now redirect your clients to the index URL after they click on the link in your emails to view ticket, this prevents the referrer logs to log the Emails and Ticket Key
  
• Fixed a bug where eSupport would not update fullname and email when a ticket was edited
  
• Non-Admin Users can create/delete/modify Public Predefined Replies
  
• Fixed Attachment Issues
  
• Fixed "Unauthorized Access Not Allowed" bug on Opened, Closed, On Hold and Delete buttons
  
• Fixed a bug where it would not display staff signature when creating ticket through Admin Area
  
• Fixed an issue where it would not add an attachment when creating ticket through Admin Area
  
• Fixed the "space" image URL, It did not have ".gif" at end
  
• eSupport will now display a warning message on all pages if license key is about to expire, this is only for Yearly and Monthly licenses users
  
• Fixed the bug where the Auto Responder message would be dispatched from the default group
  
• Added a direct link to EmailForward templates, Clicking on the link takes you directly to ticket
  
• Added Ability to Filter Tickets based on Attachment File Name in Email Parser Rules, You can make it filter according to .pif to block those recent spam/worms
  
• Added Ability to Empty Attachments in Database, Option is available under Settings > Optimize/Repair Database, Can Speed up bogged down support desks with 1GB+ in attachments
  
• eSupport now treats the first created Email Handler as default one
  
• Added Ability to override From Name and From Email for an Email Handler, Setting can be changed under Settings > Email.
  
• Ability to change Timezone and also Hourly Format, Allows you to change hour display to 24 Hour Format (For European Users)
  
• Added A setting to Reverse the display of posts in tickets with newest reply being on top
  
• Time billing with reports on Per Ticket, Per Client and Per Staff basis added
  
• Changed Troubleshooter Article Relationships, It is now based around One to Many Relationship model rather than the previous One to One

[Varun Shoor]

There was an issue with upgrade_v2.x_to_v2.php where it would fail (It would mention Failed for last 3 entries) when altering asTroubleshooter table, I have just corrected this.

People who have already upgraded should restore from backup and run upgrade again, make sure it says "Success" for all entries (It might give an error when deleting an index, you can ignore that).

I am sorry for the inconvinience caused, we overlooked this and edited just upgrade_v2.beta_to_v2.2.beta3.php and forgot to update upgrade_v2.x_to_v2.php

Updated builds are still being uploaded, I will post an update as soon as upload is done. Again, Please accept my apologies regarding this.

[Varun Shoor]

Here is what it looks like: http://www.morsony.dk/SS-015.jpg

Once the upload is done, just restore the database from your backup and the run upgrade_v2.x_to_v2.php, Remember this applies only if you are upgrading from v2.1.x and not v2.2 Beta.

Regards,

Varun Shoor

[Varun Shoor]

Fixed Build has been uploaded. You can download it from Members Area.

Regards,

Varun Shoor