IonCube

[Ricky Smith]

Hey, I'm running Plesk 8.4.0 and normally IonCube comes pre installed but apparently not. I just transfered over to a new server and I'm trying to get my Kayako Support working and I get greeted with a nice error.

Anyone know how to fix this?

Site error: the file /var/www/vhosts/plexnetworks.com/subdomains/helpdesk/httpdocs/swift.php requires the ionCube PHP Loader ioncube_loader_lin_5.1.so to be installed by the site administrator.

[supportskins]

You can load ionCube loaders in runtime as explained on this page -- PHP Encoder, protection, installer and performance tools from ionCube: Loader Installation

[craigbrass]

What that error basically means is that the server administrator disallows things being run at script runtime. In this case, you must get the administrator to install the loaders at server level so they are constantly running.

I have found software runs faster when it is installed at server level anyway.

[supportskins]

Originally Posted by craigbrass

What that error basically means is that the server administrator disallows things being run at script runtime. In this case, you must get the administrator to install the loaders at server level so they are constantly running.

I have found software runs faster when it is installed at server level anyway.

Right, I guess I didn't read the error message carefully which suggested you tried to run the loaders in runtime.

[craigbrass]

You were right actually Hiren. I was explaining why he is getting that error.

There are two "runtimes" so to speak. PHP Runtime when PHP is started with the web server and Script Runtime which is when the php file(s) are / is launched. Sometimes server administrators stop Script Runtime of such things like IonCube for security reasons and in which case, it must be installed at server level or remove the security restriction that is stopping it from running at Script Runtime.

[Ricky Smith]

I've copied the files and I added the line to my php.ini and I've restarted the webserver. However still no go.

ionCube Loader Installation Tool

ionCube Loader Installation Tool

phpinfo()

/usr/lib/php/ioncube_loader_lin_5.1.so
/usr/lib/php/modules/php_ioncube_loader_lin_5.0.so
/usr/lib/php/modules/php_ioncube_loader_lin_5.1.so
/usr/lib/php/modules/php_ioncube_loader_lin_5.2.so

[Ricky Smith]

I just tried installing Zend instead and it said everything was completed and succesfully restarted the apache server. However now the Zend version of SupportSuite says Zend isn't installed. I swear this Plesk Control Panel atleast the 8.4.0 is just messed.

This is what I get when doing php -v

[root@liquidwind ~]# php -v
Failed loading /usr/local/Zend/lib/Optimizer-3.3.3/php-5.1.x/ZendOptimizer.so: /usr/local/Zend/lib/Optimizer-3.3.3/php-5.1.x/ZendOptimizer.so: cannot restore segment prot after reloc: Permission denied
PHP Fatal error: [ionCube Loader] The Loader must appear as the first entry in the php.ini file in Unknown on line 0
[root@liquidwind ~]#

[craigbrass]

I swear there is an option in Plesk admin to install both. You can with cPanel's WHM.

[Ricky Smith]

Here's what the php.ini file looks like

[IonCube]
zend_extension = /usr/lib/php/modules/php_ioncube_loader_lin_5.1.so

[Zend]
zend_extension_manager.optimizer=/usr/local/Zend/lib/Optimizer-3.3.3
zend_extension_manager.optimizer_ts=/usr/local/Zend/lib/Optimizer_TS-3.3.3
zend_optimizer.version=3.3.3
zend_extension=/usr/local/Zend/lib/ZendExtensionManager.so
zend_extension_ts=/usr/local/Zend/lib/ZendExtensionManager_TS.so

now here's what my PHP -v says

[root@liquidwind ~]# php -v
Failed loading /usr/lib/php/modules/php_ioncube_loader_lin_5.1.so: /usr/lib/php/modules/php_ioncube_loader_lin_5.1.so: undefined symbol: zend_unmangle_property_name_ex
Failed loading /usr/lib/php/modules/php_ioncube_loader_lin_5.1.so: /usr/lib/php/modules/php_ioncube_loader_lin_5.1.so: undefined symbol: zend_unmangle_property_name_ex
Failed loading /usr/local/Zend/lib/Optimizer-3.3.3/php-5.2.x/ZendOptimizer.so: /usr/local/Zend/lib/Optimizer-3.3.3/php-5.2.x/ZendOptimizer.so: cannot restore segment prot after reloc: Permission denied
PHP 5.2.5 (cli) (built: Jan 19 2008 10:30:38)
Copyright (c) 1997-2007 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2007 Zend Technologies
with Zend Extension Manager v1.2.2, Copyright (c) 2003-2007, by Zend Technologies
[root@liquidwind ~]#

[Ricky Smith]

Never mind all fixed.

[craigbrass]

Glad you got it sorted in the end. May I ask why you are using IonCube if Zend was already installed though?

[Ricky Smith]

Well I'm using Plesk and by default it normally has IonCube so we did a switch to our new server we just installed down at the datacenter and for whatever reason IonCube wasn't installed or working properly and couldn't figure out why. So you can have Zend and IonCube installed together on the Plesk server however the Zend install also didn't work. So I ended up with both IonCube and Zend not working. Had to do some debugging with help from someone at another message forum and disable a few things, change a few settings and what not.