maybe some help here

[assist]

I have noticed that when I open some tickets the custom fields we have setup for use in User Groups are not listed as they should be. Sure enough when I open a User Group, the Address, City, State, Zip, Established Date etc are now empty... but the second section of custom fields (billing info, like rate, travel, admin login etc) is all there and never seems to be missing.

Due to this happening on a number of occasions I reported it. My concern is, what if I am missing complete tickets that are closed or entire "customers" (we user Templates/User Groups/Departments as customers)...

I get the response from the Support Desk to "repair" the database tables... ok, I login as Admin and click the "repair all" button and it says:

Repaired 134 Tables... almost instantly and I have a 100MB+ database.. so instead I manually click on each repair button next each table, but now I get this message for each table I attempt to repair:

Repaired table "xxxx". MySQL status message: The storage engine for the table doesn't support repair

Well, now I wonder if the repair is even working either, and when I inquire I am told.. sure it works.... then I am given a link to try a command line utility for MySQL:

"http://dev.mysql.com/doc/refman/5.0/en/mysqlcheck.html"

Of which I then try:
mysqlcheck --repair helpdesk

And guess what ... I get an entire screen with every table
listed followed by the same error

Anyone have any idea since obviously tech support here has no clue.