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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
04-05-2008, 08:02 PM
The only way currently would be to monitor their watch and note the amount of minutes down in the system. Icon Headquarters - Its Elixir - Web2Messenger |
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| Operations Manager |
04-05-2008, 08:09 PM
For contracted support or services, it is usual that there is a minimum billable entry (typically hourly or half-hourly); so if your minimum billable entry was half an hour and only ten minutes of work was required, the fee would be fixed at half an hour. -------------------------------------------------------------------
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