Problems with index.php and swift.php

[Paul Westhead]

Hi,

This is my first time posting on this forum, so firstly I'd like to say Hi to everyone.

I am having trouble installing esupport V3.00.90.

I am running it on windows 2003 server, running php 5.2.6 and version 3.3.3 of zend optomizer.

The problem I am seeing is I am getting a http 500 from my webserver.

If I pipe index.php to php.exe I get the following:

C:\PHP>php.exe "\Web Sites\...\index.php"
PHP Warning: require_once(./swift.php): failed to open stream: No such file or
directory in \Web Sites\...\index.php on line 18
PHP Fatal error: require_once(): Failed opening required './swift.php'
(include_path='.;C:\php5\pear') in \Web Sites\...\index.php on line 18

If I then web browse to swift.php it gives me a page with the following information in:

Zend Optimizer not installed ... with a number of links to the zend site.

I know that Zend optimizer and php are installed, does any one have any ideas where to go with this?

Thanks in advance for any replies.

Paul

[Andrew Scott]

please provide me a link to your phpinfo, or send me a sreenshot.

Andrew, Holbi

[Paul Westhead]

Hi Andrew,

Thank you very much for replying.

Here is my phpinfo

phpinfo()

[craigbrass]

Zend Optimizer is not installed on your server hence you are getting that message according to your PHP Information file. See install zend optimizer windows - Google Search for many guides on installing it on Windows.

On a side note, why are you trying to install such an old version (3.00.90)? The latest version (3.20.02) has many more features and bug fixes and I would recommend you install that if you are doing a fresh install.

[Andrew Scott]

Originally Posted by craigbrass

Zend Optimizer is not installed on your server hence you are getting that message according to your PHP Information file. See install zend optimizer windows - Google Search for many guides on installing it on Windows.

On a side note, why are you trying to install such an old version (3.00.90)? The latest version (3.20.02) has many more features and bug fixes and I would recommend you install that if you are doing a fresh install.

Craig, you are always quick. ;-)

[Paul Westhead]

That's interesting, what I have done is as follows:

Installed php on IIS and got that working. Once I have done this I have downloaded the installer from the zend website and followed the installer through. From this, I have made the assumption that zend is installed.

With regards to the older version, the reason for this is it's a migration to new hardware and not a fresh install as such.

[Paul Westhead]

Thanks for that chaps, I have noticed something in the phpinfo.

Configuration File (php.ini) Path C:\WINDOWS
Loaded Configuration File C:\PHP\php.ini

Once I pointed zend at C:\PHP\php.ini rather than c:\windows\php.ini I now get this..

This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2008 Zend Technologies
with Zend Extension Manager v1.2.0, Copyright (c) 2003-2007, by Zend Technologies
with Zend Optimizer v3.3.3, Copyright (c) 1998-2007, by Zend Technologies

YAY!!!

ONly thing is I now get this error :

C:\PHP>php.exe "\Web Sites\...\includes\SmartyLight\class.template
.php"
PHP Parse error: syntax error, unexpected '{' in \Web Sites\....\i
ncludes\SmartyLight\class.template.php on line 351

NIGHTMARE! I thought I had it for a second then

[Andrew Scott]

hi you need to enable short_open_tag in your php ini, it will solve the problem

Andrew, Holbi

[supportskins]

You need to change the following:

magic_quotes_gpc = On
error_reporting = E_ALL & ~E_NOTICE

[Paul Westhead]

Hi chaps,

Firstly, I would like to say a HUGE thank you for the help so far

However ... the conundrum continues!!!

I am still getting a http 500 error on my webserver GRRR!!!

If I execute index.php and swift.php using php.exe, I get no errors.

I thought we had it for a minute there

Here's the phpinfo as it currently stands.

phpinfo()

and here's the php.ini

http://www.bempton.net/paul/misc/php.txt

[supportskins]

I suggest you contact Kayako Support from Kayako Members Area at https://members.kayako.net/.

[Jamie Edwards]

Hi Paul,

HTTP 500 error signifies an internal server error - have you checked your server logs for error reports? (They will be in there).

[Paul Westhead]

This is what IIS is reporting for the 500

#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
2008-05-30 09:33:45 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:33:59 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:33:59 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:00 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:01 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:01 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:01 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:01 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:47 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0
2008-05-30 09:34:49 192.168.1.78 GET /index.php - 80 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506 .30;+.NET+CLR+3.0.04506.648) 500 0 0

If I run the following should I get HTML output?

c:\php\php.exe "c:\websites\index.php"