Protecting via htaccess admin & staff folders ok?

internut33 · **Protecting via htaccess admin & staff folders ok? -** 31-03-2009, 04:14 PM

Is it ok to protect those folders just so my IP can access or would this cause problems?

**Jamie Edwards** · 31-03-2009, 04:25 PM

No problems at all. This is, in fact, a sensible procedure.

**SteveLV702** · 31-03-2009, 04:47 PM

would this cause any issues with LiveResponse or KayakoMobile? you can already protect those folders via the config.php file...

craigbrass · 31-03-2009, 05:53 PM

Quote:

would this cause any issues with LiveResponse or KayakoMobile?

Yes, it would. I wouldn't advise doing so if you use Kayako Mobile as mobile ISPs give you a different IP depending on your location. LR should be fine as you can just specify the IPs of the desktop machines using it.

**Jamie Edwards** · 31-03-2009, 05:57 PM

Quote:

Originally Posted by Digital Mayhem

would this cause any issues with LiveResponse or KayakoMobile? you can already protect those folders via the config.php file...

I don't think so. KayakoMobile communicates with /mobile/index.php, and the LiveResponse desktop application communicates with /winapp/index.php

craigbrass · 31-03-2009, 05:59 PM

I was saying if you did it using the config.php file way Steve suggested it would cause these problems. Doing .htaccess protection on /admin/, /staff/ and /winapp/ would be the better way.

internut33 · 01-04-2009, 03:02 AM

I wanted to go this route and its a good thing to do unless you do find yourself accessing the admin / staff from different IP addresses. I bounce around computers and check in at different places so this would not work for me.

Good thing to do if you're just always accessing from the same IP. No risk of someone trying to get in.

Not sure if its a feature request but if a failed attempt at an admin login shoot an e-mail to the admin.

craigbrass · 01-04-2009, 08:50 AM

One way would be to RDC to your main machine when accessing from another machine.

internut33 · 01-04-2009, 03:08 PM

True I use to do this a while back. Should probably set that up again.

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internut33 Offline Member Posts: 199 Join Date: Apr 2004	Protecting via htaccess admin & staff folders ok? - 31-03-2009, 04:14 PM Is it ok to protect those folders just so my IP can access or would this cause problems? -------------------------------------------- Love me an eSupport --------------------------------------------

Jamie Edwards Offline Operations Manager Posts: 7,371 Join Date: Jan 2006 Location: England, UK	31-03-2009, 04:25 PM No problems at all. This is, in fact, a sensible procedure. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	31-03-2009, 04:47 PM would this cause any issues with LiveResponse or KayakoMobile? you can already protect those folders via the config.php file... Steve I'm Important Posting & You

craigbrass Offline Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK	01-04-2009, 08:50 AM One way would be to RDC to your main machine when accessing from another machine. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

internut33 Offline Member Posts: 199 Join Date: Apr 2004	01-04-2009, 03:08 PM True I use to do this a while back. Should probably set that up again. -------------------------------------------- Love me an eSupport --------------------------------------------