Servers are down help

koslund · **Servers are down help -** 20-06-2007, 01:33 PM

ive been trying to get into my staff side going on a hour now. http://tidetechco.helpserve.com is the end user side and its down also. been trying for 45 mins to get intouch with someone on there online help chat and no answere. is anyone else having this issue? or a number i can call to have them fix it?

richm · 20-06-2007, 02:12 PM

koslund,

The link (for end user) is up for me on the west coast of the US and I'm presented with a login if I add the staff path.

Rich

supportskins · 20-06-2007, 02:13 PM

It seems to load fine for me. I suggest you create an urgent ticket with Kayako support desk. I am sure they will have it soughted out ASAP.

craigbrass · 20-06-2007, 02:21 PM

If it is down for you still, I suggest you do a trace route.

Start -> Run -> Type cmd -> Click Ok -> Type tracert tidetechco.helpserve.com

This will help you find out at what point it fails at.

craigbrass · 20-06-2007, 02:23 PM

Actually look at http://server16.kayako.net/

It looks like the memory it getting clogged up with something.

**Jamie Edwards** · 06:05 PM

It is quite typical memory usage is high on a web servers with a highly active MySQL server. A good operating system will use all the RAM that is available, and release RAM as and when needed with efficiency - especially where databases are concerned.

It may have simply been down to a routing/ISP issue.

Edit: Kunal, one of our administrators assures me it is normal for the memory usage to be so high.

craigbrass · 20-06-2007, 07:31 PM

Ah. Must be the highly active MySQL as you say as I rarely have the memory on my servers go above 60%

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koslund Offline New Member Posts: 2 Join Date: Jun 2007	Servers are down help - 20-06-2007, 01:33 PM ive been trying to get into my staff side going on a hour now. http://tidetechco.helpserve.com is the end user side and its down also. been trying for 45 mins to get intouch with someone on there online help chat and no answere. is anyone else having this issue? or a number i can call to have them fix it?

supportskins Offline Senior Member Posts: 3,670 Join Date: Aug 2006 Location: Mumbai, India	20-06-2007, 02:13 PM It seems to load fine for me. I suggest you create an urgent ticket with Kayako support desk. I am sure they will have it soughted out ASAP. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,543 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 02:21 PM If it is down for you still, I suggest you do a trace route. Start -> Run -> Type cmd -> Click Ok -> Type tracert tidetechco.helpserve.com This will help you find out at what point it fails at. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,543 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 02:23 PM Actually look at http://server16.kayako.net/ It looks like the memory it getting clogged up with something. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,543 Join Date: Jun 2005 Location: Cumbria, UK	20-06-2007, 07:31 PM Ah. Must be the highly active MySQL as you say as I rarely have the memory on my servers go above 60% Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger