when I sleep my staff works in another country ...

jnet · **when I sleep my staff works in another country ... -** 17-04-2008, 03:27 PM

This is my problem. I am in A country and my staff in B country

when I am sleeping he is working answering tickets and when I am awake he is sleeping.

Yes the time difference

now Question how do I know that my staff got online on time and got offline as he is supposed to

I am paying him

Is there any way to know that?

Does any body know any other software which can give me more control over staff

thanks

**Jamie Edwards** · 17-04-2008, 04:18 PM

Hi jnet,

I have moved your thread to the Technical Chat forum. Please keep postings that do not directly relate to the software outside of the Product Discussion forums.

Thanks

supportskins · 17-04-2008, 05:54 PM

No I do not believe this is possible. The closest thing would be to check the Work Summary report. This feature has been requested.

jnet · 18-04-2008, 06:08 PM

I pay my staff and do not know if they missed a chat request
just turn the computer on and go watch tv

Ok I keep kayako and wait but meanwhile I am curious if any body knows any software for staff management and this sort of things?
I googled but am not sure If I searched for a right keyword

ecornet · 18-04-2008, 06:29 PM

Work summary i would say. That would show all of the actions that a user has taken for a given day. That or you could implement a policy that you need a time log from all of your employees that lists what they did during their shift

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supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	17-04-2008, 05:54 PM No I do not believe this is possible. The closest thing would be to check the Work Summary report. This feature has been requested. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jnet Offline Member Posts: 460 Join Date: Mar 2008 SupportSuite Owned License	18-04-2008, 06:08 PM I pay my staff and do not know if they missed a chat request just turn the computer on and go watch tv Ok I keep kayako and wait but meanwhile I am curious if any body knows any software for staff management and this sort of things? I googled but am not sure If I searched for a right keyword

ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	18-04-2008, 06:29 PM Work summary i would say. That would show all of the actions that a user has taken for a given day. That or you could implement a policy that you need a time log from all of your employees that lists what they did during their shift VoiceWay IP Telephony for Business and Residential